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Legal clarity for your account and payments

We keep your account secure and your payments protected through clear policies that cover data handling, account verification and withdrawal processes.

Account verification in real timePayment data encryptionWithdrawal confirmation via your registered method
Explore the Lobby Read FAQ
dta hk Legal clarity for your account and payments
GET IN TOUCH

Contact us about your account and data

Live chat support Reach us during lobby hours via live chat for account questions, withdrawal status checks or data access requests. Our team responds to account-related queries in under five minutes.
Email for formal requests Send data access, correction or deletion requests to our legal support email. We confirm receipt within 24 hours and process your request within 10 business days where local law permits.
Account settings and history View your deposit, withdrawal and login history directly in your account settings. Download your transaction report anytime or request a formal statement through support for your records.
HOW WE PROTECT YOU

Data security, cookies and account practices

Payment encryption

Every deposit through DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your card or wallet details are never stored on our servers — payment processors handle that data separately under their own security protocols.

Session and device security

We use session cookies to keep you logged in safely and prevent unauthorised access. Cookies expire when you close your browser; persistent cookies let you stay recognised on your home device unless you log out.

Account verification steps

When you withdraw, we verify your identity and payment method match your account registration. If something looks unusual, we contact you before releasing funds — that extra step protects both your account and your money.

Data retention policy

We keep your account information for as long as your account is active, plus seven years after closure where local law requires. Transaction records for DANA, OVO, GoPay and QRIS deposits are retained per payment processor and regulatory timelines.

Request your data anytime

You can request a complete copy of your personal data, account history and transaction records at any time. Contact us via live chat or email; we send it in a readable format within 10 business days where local law permits.

Report a security concern

If you notice suspicious login activity, unauthorised transactions or account changes, report it to support immediately. We investigate within 24 hours and work with your payment provider to reverse fraudulent charges.

Legal and account protection

Every deposit via DANA, OVO, GoPay or QRIS is processed through encrypted channels and verified before entering your account balance. We never store your payment method details — your bank or wallet provider holds that separately. You'll see your transaction confirmed in your account history within seconds.

Your account data is securely retained for seven years where local law requires, then permanently deleted. During that period, we keep transaction records only to resolve disputes or comply with regulations. You can request deletion sooner where local law permits — contact support to start that process.

Yes. Open your account settings and use the 'Download Statement' option to export your deposit, withdrawal and login records. For a formal data export including personal information, email our support team. We send it within 10 business days where local law permits.

Change your password immediately and notify our live chat team. We'll freeze your account while we investigate, check for unauthorised transactions and work with your payment provider if funds were moved. We aim to restore access and resolve fraud within 24 hours.

Most accounts are verified in real time when you complete your first deposit. On your first withdrawal, we confirm your identity and payment method match your registration — this usually takes under five minutes. If we need extra information, we contact you via live chat or your registered phone number.

No. Your wallet or card details are stored only by the payment provider — we never have access to them. Your transactions with us are tied to your account number, not your payment details. This separation keeps your financial information safer.

We use session cookies to keep you logged in and functional cookies to recognise your device. These are essential for account security and lobby access. You can adjust cookie settings in your browser, but disabling them may limit your ability to stay logged in or save your preferences.

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